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Depending on where you'll place the crystal, it may be hard to see the design since the crystal is transparent and the etching is entirely white. So we advise buying the Light Base along with the crystal. It lights up the engraving and makes it much easier to see the image. We always say that it gives life to the crystal.

The production time is 1-2 business days. The shipping time depends on the shipping method you select. You can see the options on our website upon checkout.

You can see the option to keep the background on the product page. Keep in mind that we can only add the background in 2D.

The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on the glass, the focal point of energy is so high that the structure is changed to a small point. The laser beam is controlled by a computer, creating an image made of a thousand small points. This laser process is known as Vitrography.

Yes. You can see the recommended number of figures in the size selection section on the products page. If the picture you upload has more figures than the recommended, we'll proceed with the design in 2D, and each figure will look tiny on the engraving.

We do not offer proofs for individual orders. Since our designers do their best to match the 3D engraving to the submitted image, your photo serves as proof. If you really must see a proof, please specify in the ‘Special Instructions’ section. Do keep in mind that if a proof is asked for, the production period becomes prolonged. If you are not happy with the proof and would like to swap out the image, there would be an extra $30 charge to swap out the original image. Please be sure to specify any instructions you have to the designers in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for the best possible outcome of the crystal.