We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@beyond-memories.com. If your return is approved, we’ll provide a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and Contact Us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Accidents happen, and we hope to make them sting a little less.
We know you won't hate your crystal. But there are always exceptions. If for whatever reason you aren't satisfied, reach out to us on our Contact Us page and we'll work with you to reach a satisfactory resolution. Refunds or exchanges for dissatisfaction will be handled on a case-by-case basis. Rest assured, we're easy to work with.
If you are requesting a refund or a replacement of your item, you must provide a photo of the item placed against a black background, clearly showing the issue. Refunds and replacements will be approved based on the photo provided and evaluated by our team.
If you are requesting a replacement of your item:
If you are requesting a refund:
Refunds will be issued back to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
If your delivery link indicates that your crystal was delivered but you did not receive it, we will file a claim with our carrier on your behalf. We will also work with you to get a replacement crystal shipped to you ASAP. However, we are not able to issue refunds for crystals that are lost in transit.
You can always contact us for any return, refund, or remake questions at support@beyond-memories.com.