Beyond Memories® Shipping Protection applies to the online purchase of merchandise in the event the merchandise is lost or damaged while in transit or “porch pirated” (“porch pirated” means that the carrier reports the status as “delivered” but the parcel has been stolen from the delivery address). Your election to add Beyond Memories® Shipping Protection to your purchase is entirely optional. The cost to customers for Beyond Memories® Shipping Protection varies depending on the value of your order.

Beyond Memories® Shipping Protection charges include insurance premiums and administrative fees. Beyond Memories ® reserves the right, in its sole discretion, to change pricing at any time. Any charges for Beyond Memories® Shipping Protection will appear in the customer’s shopping cart at checkout on our website. Customers that have paid for Beyond Memories® Shipping Protection can file claims for packages that have been lost or damaged in transit or “porch pirated” as well warranty related damage by contacting customer support here.

If a purchase has been lost or stolen in transit, Beyond Memories® Shipping Protection entitles you to one replacement shipment. All replacement shipments will require a signature to guarantee their safe delivery. In the event that a Beyond Memories® Shipping Protection replacement is also stolen in transit, then a police report for the stolen shipment must be filed before Beyond Memories ® can take any further action.