Contact Us

Have a question about your order, a custom request, or a memorial gift on a tight timeline? Our Beyond Memories^® team is on the line and ready to help. We respond to every inquiry within one business day, and most messages get a same-day reply during business hours.

Reach us

• Phone: (386) 456-3214
• Email: support@beyond-memories.com
• Live chat: available on every product page during business hours

Business hours: Monday through Friday, 9:00 am to 5:00 pm Pacific Time. Outside business hours, leave us a message or email and we will respond the next business day.

Where we are

Beyond Memories is headquartered in Las Vegas, Nevada. Our production studio is staffed by the same team that takes orders by phone and email. The studio is a production facility, not a retail storefront, but local Las Vegas customers on a hard deadline can email support@beyond-memories.com to arrange a scheduled pickup.

What customers contact us about most

• Photo questions — whether a specific photo will engrave well, how many subjects fit comfortably in a given size, how to upload a higher-resolution version. Our designers love this one. We'd rather catch a photo issue at proof stage than have you receive a crystal you wish were sharper.
• Order status and timing — lead times for a specific event, rush production options, expedited shipping to a memorial service.
• Gift advice — shape and size recommendations for a wedding, anniversary, memorial, or pet keepsake. We have helped families through more than 150,000 keepsake orders since 2007; if you describe the moment, we can usually suggest the right format.
• Memorial gift consultation — for memorial orders we offer a free 15-minute consultation with a designer. Book a memorial consultation if you would like to talk through photo selection, inscription, and timing before placing the order.
• Bulk and corporate orders — real estate closing gifts, employee milestone recognition, customer appreciation packages. See our corporate gifting page or email us with the project details.
• Press, partnerships, and editorial — if you are a writer, blogger, journalist, or affiliate, email support@beyond-memories.com with the subject line "Press" and we will route to the right person.

Before you contact us, you might also

• Read our FAQ — we answer the most common questions about the product, the engraving process, shipping, and returns there.
• Check our shipping policy for delivery times, international shipping, and rush options.
• Review our refund and return policy for return eligibility and the satisfaction guarantee.
• See real customer feedback on our verified reviews page — 20,000+ reviews aggregated across our Yotpo review platform at 4.9 stars.

What you can expect from us

When you write to us, you reach a small family-owned team. The person who answers the phone knows the product and the production schedule. When you describe what you need, you get a real answer, not a queue ticket. We respond to most messages within one business day; urgent issues for memorial timing or shipping delays get same-day priority.

Most of all, we are easy to work with. The brand has earned 4.9 stars from over 20,000 verified customers in part because we resolve issues quickly. If something is wrong with your order, contact us. We will make it right.